Privacy Policy
Last Updated: 19/02/2026
1. Who We Are
UIA Logistics Ltd (“we”, “us”, “our”) is a UK-based freight forwarding and logistics company providing national and international transport services.
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact:
Email: info@uialogistics.co.uk
Registered Address: 124 Netherhall Road LE5 1DQ
We are the data controller for the purposes of UK data protection law.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Customers and Enquiries:
• Name
• Company name
• Email address
• Telephone number
• Collection and delivery addresses
• Shipment details
• Communication records
Subcontractors / Drivers:
• Name
• Contact details
• Vehicle details
• Compliance documents (e.g., insurance, licences)
• Operational communication records
Website Users:
• IP address
• Browser type and device information
• Website usage data
• Cookie data
We do not knowingly collect sensitive personal data unless required for legal compliance and agreed in advance.
3. How We Use Your Personal Data
We use personal data for the following purposes:
• To respond to enquiries and provide quotations
• To arrange, manage and complete logistics services
• To communicate operational updates
• To manage subcontractor relationships
• To comply with customs and regulatory requirements
• To maintain internal records and accounting
• To improve our website and services
• To comply with legal obligations
4. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
• Contractual Necessity – where processing is required to perform a contract or take steps before entering into a contract.
• Legitimate Interests – for operational communications, business management and service improvement.
• Legal Obligation – where required for customs, taxation, regulatory compliance or law enforcement requests.
• Consent – where required for marketing communications (if applicable).
5. Data Sharing
We may share personal data with:
• Transport partners and subcontracted carriers
• Customs authorities and regulatory bodies
• IT service providers and cloud storage providers
• Courier Exchange (CX) platform
• Professional advisers (accountants, legal advisers)
• Website hosting and analytics providers
We only share data where necessary for business operations or legal compliance.
6. International Transfers
As an international freight forwarder, shipment-related information may be transferred outside the UK where necessary to complete services.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.
7. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, including:
• Customer and shipment records – retained in line with statutory accounting and tax requirements.
• Operational and compliance records – retained for regulatory and audit purposes.
• Enquiry data – retained for a reasonable period following last contact.
When no longer required, personal data is securely deleted or anonymised.
8. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
• Secure digital systems and password protection
• Restricted access to authorised personnel only
• Secure storage of documentation
• Use of reputable third-party service providers
While we take reasonable steps to protect personal data, no online transmission can be guaranteed as completely secure.
9. Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to processing based on legitimate interests
• Request restriction of processing
• Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@uialogistics.co.uk.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Cookies
Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic.
You can control cookies through your browser settings. Further information is available in our Cookie Policy (if applicable).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.